AI Admissions Phone Agent for Treatment Centers
Recovery Beacon is a 24/7 AI admissions phone agent designed specifically for behavioral health and substance use treatment centers, fully HIPAA compliant. It answers every call instantly, qualifies admissions leads, handles emotional conversations safely, and escalates emergencies to your team.
Even the best treatment centers lose qualified admissions every day—not because of care quality, but because of operational limitations. Recovery Beacon is built to close these gaps without adding staff or burnout.
Many admissions calls happen at night, on weekends, or during holidays, when staff coverage is limited or unavailable. These callers often move on to the next provider.
Recovery Beacon answers 100% of inbound calls 24/7, ensuring every potential patient or family member reaches a knowledgeable, empathetic admissions agent—no voicemail, no delay, no missed opportunity.
High call volume overwhelms admissions teams, leading to rushed conversations, dropped calls, or missed follow-ups—especially during campaign spikes or seasonal demand.
Recovery Beacon absorbs overflow instantly, handling multiple calls simultaneously while keeping qualified callers engaged until a human handoff is appropriate.
Callers seeking treatment are often emotional, urgent, or ambivalent. Even short hold times can cause them to hang up and call a competitor.
Recovery Beacon eliminates hold times by answering immediately and maintaining a calm, supportive conversation—protecting engagement at the most critical moment in the recovery journey.
Admissions teams spend significant time on Medicaid-only inquiries, out-of-area calls, administrative questions, or non-admissions traffic—reducing focus on high-value leads.
Recovery Beacon intelligently pre-qualifies callers based on insurance, clinical fit, geography, and readiness—routing only appropriate admissions calls to your human team.
Recovery Beacon is an expert AI phone agent engineered for behavioral health admissions. Built on healthcare-grade AI design principles, it combines structured intake logic, safety-aware conversation handling, and PHI-first architecture—so it performs like a true admissions specialist, not a generic agent. Tuned for addiction and mental health workflows, it supports consistent qualification, safer handling, and full HIPAA compliance.
Recovery Beacon combines advanced conversational AI with behavioral health admissions expertise. It's designed to be reliable and safe—not just "AI-sounding"—using domain-tuned flows, consistent qualification behavior, and guardrails that keep every interaction appropriate and compliant.
Recovery Beacon is designed for behavioral health conversations where sensitive language may appear unexpectedly. It uses safety-aware language, follows escalation rules, and routes urgent situations to your team immediately. It does not provide medical advice and does not attempt diagnosis.
All information is delivered as a clean, admissions-ready summary your team can act on immediately.
Recovery Beacon warm-transfers when:
Your team receives a complete summary before taking over—no repetition, no friction.
Behavioral health admissions require more than generic automation. Recovery Beacon is designed for healthcare-grade privacy and safety, with full HIPAA compliance, PHI-safe architecture, and strict operational boundaries that reduce risk while supporting access to care.
Recovery Beacon delivers clear, operationally measurable improvements across admissions performance, staff efficiency, and patient access to care.
24/7 Coverage Without Added Staff
For Your Team
From Inquiry to Admission
Per Admission
During Peak Demand
Of High-Risk Calls
If admissions calls matter to your mission, Recovery Beacon is built for you.
Admissions calls are often the first and most critical moment in someone's recovery journey. Recovery Beacon ensures that moment is handled with speed, empathy, and safety—every time.
See how Recovery Beacon fits into your admissions workflow.
Recovery Beacon is a 24/7 AI admissions phone agent built specifically for US behavioral health and addiction treatment centers. It answers every inbound call, qualifies admissions leads, safely handles emotional and crisis conversations, and escalates appropriate calls to human staff.
By answering every call instantly, reducing drop-offs, qualifying leads before human handoff, and keeping callers engaged during peak volume, Recovery Beacon helps treatment centers convert more inquiries into actual admissions—without increasing staff workload.
Unlike traditional answering services, Recovery Beacon is trained specifically for behavioral health admissions, pre-qualifies callers based on insurance, clinical fit, and readiness, handles emotional and crisis calls with strict safety protocols, and provides structured intake summaries before human handoff. This results in higher-quality leads and less workload for your admissions team.
Yes. Recovery Beacon is designed with built-in crisis detection and escalation protocols. If indicators such as suicidal language, overdose risk, or immediate danger are detected, the AI immediately escalates the call to a human and uses approved safety language. It never provides medical advice or attempts clinical assessment.
No. Recovery Beacon supports and enhances your admissions team—it does not replace them. The AI handles initial call answering, screening, and data collection so your staff can focus on qualified, high-intent admissions conversations.
Recovery Beacon is used by addiction treatment centers, mental health facilities, dual diagnosis programs, detox and residential treatment providers, and multi-location behavioral health organizations. It is built specifically for US-based behavioral health programs.
Recovery Beacon pre-qualifies callers by collecting and assessing insurance type (private, self-pay, disqualifiers), clinical needs (SUD, mental health, dual diagnosis, detox), geographic eligibility, and willingness and readiness for treatment. Only qualified or high-potential leads are routed to your admissions team.
For qualified callers, Recovery Beacon securely captures name, contact information, and caller relationship, insurance details and ability to self-pay, substance use or mental health concerns, treatment history and detox indicators, and red flags or disqualifiers. This information is delivered as a structured intake summary to your team.
Recovery Beacon provides a clean, centralized dashboard that gives treatment center leaders complete visibility into admissions performance—without manual reporting or disconnected systems. The dashboard shows total inbound call volume, answer rates and response times, qualified vs. unqualified admissions calls, call outcomes and dispositions, escalations, handoffs, and safety flags, and structured intake summaries for each qualified caller.
Recovery Beacon is built with strict compliance boundaries: no medical or clinical advice, no diagnosis or treatment recommendations, no promises of admission, and mandatory human escalation for safety-sensitive calls. This ensures ethical, responsible use in behavioral health settings.